520i Privacy Policy – Personal Data Protection for Malaysian Players

1. Personal Information We Collect

520i collects various types of personal information from our users in order to provide a safe, responsible, and high-quality service. The information we collect falls into several key categories:

Registration & Identity Information

• Full name as shown on your official Malaysian identification document
• National Identity Card number (MyKad) or passport number for non-citizen users
• Date of birth (to verify that you are 18 years of age or older before you can use 520i)
• An active email address
• An active Malaysian mobile phone number
• Current residential address in Malaysia

Financial & Transaction Information

• Malaysian bank account details (for withdrawal of winnings)
• Digital wallet account numbers such as Touch 'n Go eWallet, GrabPay, Boost, or ShopeePay
• Records of all deposit and withdrawal transactions made via DuitNow, FPX, Maybank2u, CIMB Clicks, and other payment methods accepted by 520i
• Transaction history and gaming activity

Technical & Usage Information

• The IP address of the device used to access 520i
• Your device's web browser type and operating system
• Login session data, including the time, date, and device location
• General geolocation information (not precise location) based on IP address
• Cookie data and tracking technologies related to your use of the Platform 520i

We only collect information that is strictly necessary to provide our services 520i safely and responsibly. 520i does not collect any information that is unrelated to the purposes stated in this Privacy Policy.

2. How 520i Uses Your Information

All personal information collected by 520i is used solely for legitimate purposes directly related to the services we provide to Malaysian players. The following are the primary purposes for which your personal information is used at 520i:

• Identity verification & KYC: To verify that you meet the minimum age requirement of 18 years and to comply with Malaysia's Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act.
• Financial transaction processing: To process deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, FPX, and other methods, as well as withdrawals of winnings to your bank account or digital wallet.
• Account management: To create and manage your account 520i yours, reset your password, and provide access to all platform services.
• Security & fraud prevention: To identify, investigate, and prevent any fraudulent activity, money laundering, or breaches of terms of use that could compromise the security of the platform 520i and other players.
• Legal compliance: To fulfil reporting obligations to the relevant Malaysian authorities where required by law.
• Service communications: To send you important notifications regarding your account, changes to terms and conditions, security updates, and transaction information via email or SMS.
• Consent-based marketing: To send you information about promotions, bonuses, and the latest offers from 520i — only to users who have given consent to receive marketing communications.
• Service improvement: To analyse aggregated platform usage patterns to help us improve the user experience at 520i.

3. Sharing & Disclosure of Personal Information

520i does not sell, rent, or disclose your personal information to third parties for marketing or any other commercial purposes without your explicit consent. This is our absolute commitment to the privacy of Malaysian players.

However, there are limited situations in which 520i may need to share your information with certain parties:

• Payment service providers: Required transaction information is shared with the payment processors that handle Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and any other payment methods you use at 520i. These providers are bound by strict confidentiality agreements with us.
• Technology service providers: We engage trusted third-party service providers for specific functions such as server hosting, aggregated data analytics, and cybersecurity services. All such providers are bound by strict data protection agreements and are only permitted to process your data in accordance with the instructions of 520i.
• Legal requirements & authorities: 520i may be required to disclose your information to law enforcement agencies, courts, or other Malaysian authorities when mandated by law, court order, or official investigation requirements. In such cases, we will endeavour to notify you where permitted by law to do so.
• Rights & safety protection: Where necessary to protect rights, property, or safety 520i, our players, or the public from serious harm, relevant information may need to be shared with the appropriate parties.

4. Data Security Measures at 520i

The security of your personal data is among the highest priorities of 520i. We continuously invest in the latest security infrastructure to ensure your information is protected at all times — whether during data transmission or while stored in our databases.

Key security measures employed by 520i to protect your data:

• 256-bit SSL Encryption: All data transmitted between your device and the 520i — including login credentials, payment details via Touch 'n Go eWallet, GrabPay, or FPX, and account information — are encrypted using TLS 1.3 with AES 256-bit encryption. This is the same standard used by Malaysia's leading banking institutions.
• Data encryption at rest: Sensitive personal information stored in databases 520i are also encrypted at rest. This means that even in the event of an unexpected security incident, your data remains unreadable to unauthorised parties.
• Two-factor authentication (2FA): 520i offers a two-factor authentication option to enhance the security of your account. We encourage all users to enable 2FA in their account settings.
• Continuous security monitoring: Security systems 520i monitors all account activity and transactions in real time, 24 hours a day, 7 days a week. Any suspicious activity will be promptly identified and investigated.
• Regular penetration testing: Security infrastructure 520i undergoes regular penetration testing conducted by independent cybersecurity experts to identify and address any potential vulnerabilities.
• Internal access controls: Access to players' personal data at 520i is limited to staff who genuinely require it to perform their duties, and all such access is recorded and monitored.

That said, 520i would like to remind you that no security system in the world can be guaranteed 100% risk-free. You also play an important role in protecting your account — please ensure you use a strong, unique password for your account 520i yours, and never share your login credentials with anyone.

5. Cookies & Tracking Technologies

Platform 520i uses cookies and similar tracking technologies to enhance the user experience, maintain session security, and help us understand how users interact with our platform. Cookies are small text files stored by your web browser when you visit the 520i.

Types of cookies used by 520i:

You can control cookie usage through your web browser settings. However, disabling essential cookies may affect the functionality of the platform 520i and prevent you from accessing certain features. For more information on how to manage cookies in your browser, please refer to your browser's documentation.

6. Your Rights Regarding Personal Data

As a user 520i residing in Malaysia, you have certain rights regarding the personal information we hold about you, in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). 520i fully respects these rights and is committed to facilitating their exercise:

To exercise any of the above rights, please contact the 520i via email at [email protected], stating the right you wish to exercise and the information required to verify your identity. We may require additional identity verification before processing certain requests in order to protect the security of your account.

7. Data Retention & Deletion

520i retains your personal information for as long as your account is active and for as long as it is needed for the purposes set out in this Privacy Policy. Once the information is no longer required for its original purpose, we will securely delete or destroy it using appropriate methods.

Data retention periods for the different categories of information held at 520i are as follows:

• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with Malaysian legal requirements, including financial reporting and AML compliance obligations.
• Account & identity information: Retained for as long as your account remains active at 520i, and for 7 years following account closure for legal compliance purposes.
• Usage data & system logs: Retained for a maximum of 2 years for security and technical troubleshooting purposes.
• Customer support communications: Retained for 3 years from the date of the last interaction for reference and service quality control purposes 520i.

When you close your account 520i voluntarily, we will initiate the account deactivation process. Some information may remain in our systems for as long as required by Malaysian law, even after your account has been closed.

8. Changes to This Privacy Policy

520i reserves the right to amend or update this Privacy Policy from time to time to reflect changes in our privacy practices, technology, or applicable laws and regulations. Each updated version of the Privacy Policy will be published on the Platform 520i with the amendment date clearly indicated.

When there are material changes to how we collect, use, or protect your personal information, 520i will notify you via email to the address registered on your account and/or through a prominent notification on the Platform 520i. For less material changes, a notice on the website may suffice.

9. Contact Us Regarding Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way 520i regarding how we handle your personal information, please do not hesitate to reach out to our team. 520i committed to addressing every privacy enquiry seriously, transparently, and in a timely manner.

You may contact the privacy team 520i via:

• Email: [email protected] (please indicate "Privacy Enquiry" in the subject line)
• Live Chat: Available on Platform 520i 24 hours a day, 7 days a week in Bahasa Melayu

Team 520i will endeavour to respond to all privacy-related enquiries within 3 business days. For more complex requests such as data access or data deletion requests, processing may take longer, but we will always keep you updated on the status of your request.